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Indira Gandhi Airport renews six-year contract for Rockwell Collins’ ARINC passenger processing systems

Names Rockwell Collins “Best IT Service Provider”

New Delhi. Indira Gandhi International (IGI) Airport, India’s busiest airport in terms of passenger figures and the largest airport in South Asia, has signed an agreement to extend its use of Rockwell Collins’ ARINC passenger processing technology for six more years.

Signifying the strength of its relationship with Rockwell Collins, IGI also recently crowned the company “Best IT Service Provider” for the second year in a row, a company statement said November 11.

Since 2009, IGI has benefitted from Rockwell Collins’ ARINC vMUSE™ common-use passenger processing system, ARINC SelfServ™ Kiosks for self-service check-in, the ARINC VeriPax™ Passenger Reconciliation System and ARINC BagLinkTM for baggage messaging, as well as a Baggage Reconciliation System and a Local Departure Control System deployed by Rockwell Collins’ airport system integrators. The technology is deployed at Terminal 1D and Terminal 3.

As part of the renewal, IGI will also be working closely with Rockwell Collins to develop new and cutting-edge solutions to facilitate passenger processing and reduce congestion, such as deploying mobile and portable check-in devices throughout the airport.

“IGI has prided itself on being a purveyor of new technology, recognizing it as key to becoming a world-class airport,” said Chief Information Officer and Vice President Davesh Shukla, Delhi International Airport Ltd., on why it has worked closely with Rockwell Collins on implementing the newest and latest technology to aid in ‘Fast Travel.’

“We created a customized solution for IGI that accommodates its rapid growth, while continuing to improve the passenger experience, enhance their competitive advantage and maximize return on investment,” explained Heament John Kurian, managing director, Information Management Services division, Asia Pacific for Rockwell Collins.

The contract renewal includes a migration of technology and updates without disrupting existing operations, ensuring a seamless transition for the airport. In addition, consolidating the IT core rooms for both Terminals 1D and 3 into one led to considerable savings and space that could eventually be used for retail.

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